Frequently Asked Questions
What editing software do you use?
We use Premiere Pro as our main editing software. We do not edit in Final Cut Pro but we can export an XML file from Premiere Pro which can be imported into Final Cut for you to work with.
What if I’m not happy with the editing?
We work with you to learn your editing style and thought process to replicate it consistently. And for peace of mind, when you sign your contract, there is a 28 day commitment-free period. During this period you only pay for the work you have us edit, and you can cancel anytime within that first 4 weeks of service.
What happens if I want to change my style?
If an edit has already been completed, we will assess your requests and give you a quote on costs for a re-edit before beginning to make any changes. If you are changing your style prior to submitting a new film, we will schedule a zoom call to go over these changes and create a new profile that better fits the direction your storytelling is going.
What’s your turnaround time?
Our standard turnaround time for video editing is 15 working days for FAM and up to 21 working days for A La Carte.
Will I receive an MP4 file and the project file?
Yes, you will receive an MP4 file and the project file with each order.
What happens if I want changes made to my film?
We allow for one round of changes to your film. If we haven’t matched your style correctly and it’s missing something that you told us in our onboarding call, we will make those changes you request until it matches your style. We don’t edit bride and groom requests.
How do public holidays affect my turnaround times?
We are closed for holidays that are observed in the UK & USA. You will always receive reminder communications leading up to those dates with detailed information on when to submit your work in order to receive it back before closures. This way, you will be able to communicate with your clients beforehand and adjust their expectations to include any delays in viewing their final product.
During this first edit is your opportunity to provide feedback on what you liked and what we need to do differently. Your communication with us makes this a successful partnership.
How do I send my footage to you?
After your onboarding call we will setup a Dropbox folder for you to upload your footage.
*Pro tip – Dropbox Plus/Pro is needed for uploading and sharing large amounts of footage*
Alternatively, if you already have your footage uploaded to cloud storage service such as Google Drive, Dropbox, One Drive etc please just share the folder with your account handler email after the call.
How will you be able to match my style?
Getting it right is kind of our thing! During your onboarding call, we will work with you to learn your process, create an editing profile, and define your storytelling approach. Your first film edit with us is 50% off, so you can feel confident we will work hard to earn your trust. In fact, we won’t just match your style, we will replicate your work.
During this first edit is your opportunity to provide feedback on what you liked and what we need to do differently. Your communication with us makes this a successful partnership.
Do you choose the music for the edit?
You know the groove that gets your clients on the dance floor better than we do, so we ask that you choose the music for your edit. Having that ready lets us start the order as soon as we receive all the files and minimizes any revisions.